Customer Support Organization
SecureTech ensures streamlined and effective post-installation customer support. Customer support is tactical, to win the trust and faith over customers. Customer support can be strategic, a value center, and proactive towards customer needs. Support organizations must quickly evolve as customers connect to each other and share their stories using social technologies.
Our world-class global support structure can help you enhance your problem with a comprehensive support plan that will help you stay tuned to important security alerts, obtain valuable upgrades, and access RSA technical support expert advice and gain assistance for fast problem resolution. SecureTech provides the resources you need to quickly and proactively resolve product related issues and questions to ensure business continuity.
Our Customer Support team ensures preventive maintenance and quick action by monitoring and managing the entire problem resolution process and continually providing well-planned growth and upgrade advice for an improved support.
SecureTech provides you with the resources and support you need to help resolve product-related issues so you can maximize the long-term value of your security solution. In case onsite repair is not possible, our team manages to replace the faulty equipments or spare parts temporarily within a short span of time till the original equipment is required.
SecureTech makes handling a large volume of inquiries easy. From Client Identification to Tracking and Auditing could be found under one roof at SecureTech. Our team comprises call center operators and agents dedicated to the entire range of products and technologies. Our dedicated team also manages Service Level Agreements, or SLAs, handles tele-support calls and conducts customer support satisfaction surveys.